Privacy Policy

1. Introduction
Tranquil Porch is committed to protecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. This notice applies to you if you interact with Tranquil Porch or visit our website.

This Privacy Policy does not apply to the collection and processing of end consumer personal information collected through any products, services, websites, or content that are offered by Tranquil Porch customers using or have their own Privacy Policy ².

By using our product, you agree to our use of your personal information (including sensitive personal information) in accordance with this Privacy Policy, as may be amended from time to time by us at our discretion. You also agree and consent to us collecting, storing, processing, transferring, and sharing your personal information (including sensitive personal information) with third parties or service providers for the purposes set out in this Privacy Policy.

Personal information subject to this Privacy Policy will be collected and processed by Tranquil Porch, with a registered office at Vadodara, Gujarat ³. We collect your personal information⁴  in order to provide and continually improve Tranquil Porch Services.

2. Information You Give Us⁵
We receive and store any information you provide in relation to our Services. This includes:

● Name (it covers the name of the person and the name of the place)
● Age
● Phone Number
● Email ID
● Pronouns
● Issue They Want to Address
● Private Notes
● Additional Client-Specific Details

3. Automatic Information⁶

We might automatically collect and store certain types of information when you interact with us on the web, including:
● Technical information including, but not limited to, browser type and operating system.

4. Information from Other Sources⁷
We might receive information about you from other sources, including service providers, partners, and publicly available sources.

5. How We Use Personal Information⁸
We use your personal information to operate, provide, develop, and improve our services. These purposes include:
● Measure, support, and improve our services: We use your personal information to measure the use of, analyze the performance of, fix errors in, provide support for, improve, and develop our services.

● Communicate with you: We use your personal information to communicate with you in relation to our Services via different channels (e.g., by phone, e-mail).

● Marketing: We use your personal information to market and promote Tranquil Porch and other services provided by us and our affiliates to you.

● Purposes for Which We Seek Your Consent⁹: We may also ask for your consent to use your personal information for a specific purpose that we communicate to you.

6. Cookies¹⁰
To enable our systems to recognize your browser or device and to provide, market, and improve, we use cookies and other identifiers. Cookies may be used on some pages of our websites. Cookies are small text files placed on a visitor’s hard drive that assist us in providing a more customised website experience. It is Tranquil Porch’s policy to use cookies to make navigation of our websites easier for visitors and to facilitate efficient customer service. Cookies are primarily used to enhance the visitor’s online experience and are not used to track the navigational habits of identified visitors. If a visitor is concerned about cookies, most browsers permit individuals to decline cookies. In most cases, a visitor may refuse a cookie and still fully navigate our websites; however, other functionality in the site may be impaired. After termination of the visit to our site, a visitor can always delete the cookie from his or her system if he or she wishes. In order to properly manage our website, we may anonymously log information on our operational systems and identify categories of visitors by items such as domains and browser types. These statistics are reported in the aggregate to our webmasters. This is to ensure that our website enhances the web experience for visitors and is an effective information resource. The Website uses temporary cookies to store certain (that is not sensitive personal data or information) that is used by Tranquil Porch and their service providers for the technical administration of the Website, research, and development, and User administration.  The cookies, however, do not store any Personal Information of the User. You may adjust your Internet browser to disable cookies. If cookies are disabled you may still use the Website, but the Website may be limited in the use of some of the features.

7. Data Storage and Security
We employ data encryption to protect your information stored in our databases. We are committed to ensuring that your personal data is stored securely and only for as long as necessary to fulfill the purposes for which it was collected. We only store the relevant data to provide the services and We are committed to ensuring that your personal data is stored securely and only for as long as necessary to fulfill the purposes for which it was collected.

8. How We Share Personal Information¹²

Information about our customers is an important part of our business and we are not in the business of selling our customers’ personal information to others. We share customers’ personal information only as described below:
● Third Parties: At Tranquil Porch, we may provide you with services from third parties to help execute our service. When third parties are involved in your case, it will be clearly indicated. In such cases, we may share your personal information necessary for coordinating these services with the third-party providers to ensure your case runs smoothly¹³.
● Protection of Us and Others: We release accounts and other personal information when we believe release is appropriate to comply with the law; enforce or apply our terms and other agreements; or protect the rights, property, or safety, of our users, or others. This includes exchanging information with other companies and organizations for fraud prevention and detection and credit risk reduction.
● At Your Option: Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.

9. How We Secure Information¹⁴
At Tranquil Porch, security is our highest priority. We design our systems with your security and privacy in mind.
● We work to protect the security of your personal information during transmission by using encryption protocols and software.
● We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, processing, and disclosure of personal customer information.

10. Access and Choice¹⁵
You can view, update, and delete certain information about your account and your interactions with us.

You have choices about the collection and use of your personal information. You can choose not to provide certain information¹⁶, but then you might not be able to take advantage of certain Services.

11. Children’s Personal Information¹⁷
Before processing any personal data of a child or an individual with a disability under the care of a lawful guardian, the company must obtain verifiable consent from the parent or legal guardian for all purposes. However, when the data is collected strictly for mental health needs, mental health professionals, clinical establishments, and allied healthcare workers may process the child’s data without meeting all formal
consent requirements, provided that it is essential to protect the child’s mental health or to ensure immediate mental health care.

12. Retention of Personal Information¹⁸
We keep your personal information to enable your continued use of our service, for as long as it is required in order to fulfill the relevant purposes described in this Privacy Policy, as may be required by law such as for tax and accounting purposes, or as otherwise communicated to you. The specific retention periods for personal information depend on the type of information and the purposes for which it is used.
The period for which we retain personal information will be limited to what is strictly necessary for the purposes of processing and will be as per the applicable law.

13. Your Data, Your Rights
You’ve got rights under the law when it comes to your data. It is your data after all! These rights can vary from country to country and you’re always welcome to ask us. These may include the following:
● Access:
You have the right to access information held about you.
● Object:
You may object to our use of your personal data for any purposes which is based
upon our legitimate interest as its legal basis.
● Withdraw:
You may withdraw your consent to any processing of your personal data at any time.
● Rectify:
You may withdraw your consent to any processing of your personal data at any time.
● Erase:
You may (but not always) have the right to request the erasure of your personal data we hold.
● Complaint:
In the event that you wish to make a complaint about how we process your personal data, please contact us in the first instance and we will endeavor to deal with your request as soon as possible.
● Right to nominate:
A Data Principal shall have the right to nominate, in such manner as may be prescribed, any other individual, who shall, in the event of death or incapacity of the Data Principal, exercise the rights of the Data Principal in accordance with the provisions of this Act. For the purpose of this section, incapacity means inability to exercise the rights of the Data Principal under the provisions of this Act due to unsoundness of mind or body.

14. Contact Us¹⁹
Any complaints, requests or concerns with regards to the use, processing, or disclosure of information provided by you or breach of these terms may be taken up as mentioned below by sending an email to contact@tranquilporch.com.
Any complaints, abuse, or concerns with regards to content and or comment or breach of these terms shall be immediately informed through email signed with the electronic signature to.
Email: contact@tranquilporch.com
www.tranquilporch.com

We request you to please provide the following information in your complaint:-
a) Identification of the information provided by you.

b) Clear statement as to whether the information is personal information or sensitive personal information.

c) Your address, telephone number, or e-mail address.

e) A statement that you have a good-faith belief that the use of the information has been processed incorrectly or disclosed without authorization, as the case may be.

f) A statement, under penalty of perjury, that the information in the notice is accurate, and that you are authorized to act on behalf of the owner of the right that is allegedly infringed.

The Company may reach out to you to confirm or discuss certain details about your complaint and issues raised.

The Company shall not be responsible for any communication, if addressed, to any non-designated person in this regard.
You may also contact us in case you have any questions/suggestions about the Policy using the contact information mentioned above.

15. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. We encourage you to periodically review this Privacy Policy to stay informed about our collection, processing, and sharing of your personal information.

This privacy policy is effective as of 10/03/2025.

¹ Rule 4 SPDI Rules 2011
² This clause will safeguard the company and reduce liability in cases of negligence by any of its partners
³ Rule 5 (3) SPDI Rules
⁴ Section 5(1)(a), (b) DPDP Act
⁵ Rule 3:- Reasonable security practices and procedures and sensitive personal data or information Rules, 2011, Section 5(1)(a) DPDP Act
⁶ Rule 3, 4(ii) :- Reasonable security practices and procedures and sensitive personal data or information Rules, 2011, Section 5(1)(b) DPDP Act 2023
⁷ Rule 6 Reasonable security practices and procedures and sensitive personal data or information Rules, 2011.
⁸ Section Sec. 4 (iii)of the DPDP Act, 2023, Rule 5 SPDI Rules 2011
⁹ Section 6 DPDP Act, Rule 5 (1) SPDI Rules
¹⁰ Section 5 DPDP ACT
¹² Sec. 8(5) of DPDP Act, 202
¹³ Given that a third party therapist will be involved, it’ll be good to have this clause.
¹⁴ Rule 4(v) SPDI Rules, 2011, Rule 5(8) SPDI Rule, 2011, Rule 8 SPDI Rule, 2011
¹⁵ Section 6 DPDP Act, 2023, Sec. 12 of DPDP Act, 2023, Section 15( e) DPDP Act, 2023
¹⁶ Rule 5(7) SPDI Rules 2011
¹⁷ Section 9 DPDP Act, 2023
¹⁸ Sec. 12 of DPDP Act, 2023, Rule 5(4) SPDI Rules
¹⁹ section 8 (9) (10) DPDP Act, Rule 5(9) SPDI rules, Section 13 DPDP Act