TERMS OF SERVICE TRANQUIL PORCH
1. DECLARATION
These Terms of Use (hereinafter referred to as ‘Terms’) are drafted as per the provisions of the Information Technology Act, 2000 and specifically under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (hereinafter referred as ‘SDPI Rules’). These Terms are also in consonance with the provisions of the Digital Personal Data Protection Act, 2023 (hereinafter referred to as DPDPA, 2023).
2. GENERAL INFORMATION
Welcome to Tranquil Porch. These Terms & Conditions govern your use of our services and website.
2.1 The term ‘service’ refers to any of the services offered by Tranquil Porch, including but not limited to the following:
● Relief Room
● Focus Point Clinic
● Corporate Complex
● School Square
● Other services include but are not limited to the Library, Letterbox, and Community.
CAUTION:- Kindly note that by using the website you signify your acceptance of the Terms stated herein.
3. AMENDMENT 1
Any amendment, alteration, or change with respect to the Terms, Privacy Policy of the company, or any other policy or guideline can be done by the owner and shall remain in its sole discretion. Any change in the policy documents shall be published on the website of the Tranquil Porch. It may be noted by the user that although significant policy changes shall be notified to the users but at the same time, the user is expected to be proactive to notice the change in the key policy documents. The continuation of the use of the website of Tranquil Porch shall be treated as the user’s consent to the amended terms.
4. ELIGIBILITY OF USE 2
4.1 The website can be used by persons who are above the age of 18 years.
4.2 However, if a person who is below the age of 18 years can use it with the due and explicit consent of the parent or lawful guardian that will be taken by Tranquil Porch.
4.2.2 However, when the data is collected strictly for mental health needs, mental health professionals, clinical establishments, and allied healthcare workers may process the child’s data without meeting all formal consent requirements, provided that it is essential to protect the child’s mental health or to ensure immediate mental health care.
5. DATA COLLECTION, STORING OF USER
5.134 The company discloses that the following personal data of the user shall be collected and shall be protected by the company under the ‘privacy policy’ of the organization.
● Name (it covers the name of the person and the name of the place)
● Age
● Phone Number
● Email ID
● Pronouns
● Issue They Want to Address
● Private Notes
● Additional Client-Specific Details
5.25 Only such personal data of the user shall be stored and further processed for which the user has given his consent. The user shall be asked for consent for the purpose of processing personal data.
5.36 The user shall reserve the right to ‘withdraw his consent’ anytime for processing his personal data.
5.47 The company before processing any personal data of a child or a person with a disability who has a lawful guardian shall obtain verifiable consent of the parent of such child or the lawful guardian of such child.
5.4.1 However, when the data is collected strictly for mental health needs, mental health professionals, clinical establishments, and allied healthcare workers may process the child’s data without meeting all formal consent requirements, provided that it is essential to protect the child’s mental health or to ensure immediate mental health care.
5.58 The company shall have the right to correct, complete, update, and erasure of her personal data for the processing of which she has previously given consent.
5.69 The company shall use the personal sensitive data of the user for the lawful purposes connected with the activity carried out by the company.
6. COMPANY RIGHTS10
The company reserves the right to provide our Services to your competitors and make no promise of exclusivity.
7. PROHIBITED ACTIVITIES AND USER OBLIGATION
7.111 The user should not impersonate themself, should not suppress any material information, and should not file any frivolous grievance or complaint with data fiduciary12.
7.2 You agree to use our services only for lawful purposes.
7.3 You are responsible for maintaining the confidentiality of your account information.
7.4 You agree to provide accurate and complete information when creating an account or using our services.
7.5 As a user of the Tranquil Porch, you agree to comply with your obligation under these Terms. You also agree to comply with the company’s grievance redressal and dispute resolution mechanism (Clause 14 of Terms of Service) in case any discrepancy arises in the future13.
8. TERMINATION
We reserve the right to terminate or suspend access to our services at any time, without prior notice, for conduct that we believe violates these terms & conditions.
9. PAYMENT TERMS
9.1 Payment terms are specific to the project or service and will be communicated to each client separately.
9.2 All fees are non-refundable unless otherwise agreed upon.
10. TAKE DOWN POLICY14
10.1 The user can ask to take down the data given by him/her. The request can be initiated by the user through a written communication either by email.
10.2 The company ensures to erase the data within 30 days of receiving the complaint unless data retention is necessary under the law.
10.3 The user can contact the office if any such action is not taken by the company.
11. LIMITATION OF LIABILITY
11.115 The company shall not be responsible for the authenticity of the personal information or sensitive personal data or information supplied by the user.
11.216 The company shall share the data without obtaining prior consent from the user with Government agencies mandated under the law.
12. INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights in Tranquil Porch, including copyrights, trademarks, and trade secrets, are owned by the owner. You may not use, reproduce, modify, adapt, or distribute any part of Tranquil Porch without our prior written consent.
13. OWNER NOT RESPONSIBLE FOR THIRD PARTY CONTENT
You acknowledge that when you access any link that leaves the Tranquil Porch Platform, the site you will enter into is not controlled by us and different terms of use and privacy policy may apply.
14. DISPUTE RESOLUTION17
The owner prefers to avoid litigation and shall support the Alternative Dispute Resolution Mechanism to solve any dispute that arises or tends to arise between the owner and the user.
15. GOVERNING LAWS
All the disputes shall be governed by the Laws of India. Any action, suit, or other legal proceeding, that is commenced to resolve any matter arising under or relating to Tranquil Porch Platform or our Services, shall be subject to the jurisdiction of the courts at [Insert Apt Location] 18, India.
16. YOUR DATA, YOUR RIGHTS
You’ve got rights under the law when it comes to your data. You can check your rights in our Privacy Policy
17. GRIEVANCE REDRESSAL19
17.1 Please contact us at contact@tranquilporch.com for any questions or comments on abuse or violation of these Terms or if you become aware of any objectionable content.
17.2 If you have any concerns about the Terms or grievances about the Platform or our Services, please address them at:
Email: contact@tranquilporch.com
www.tranquilporch.com
17.3 We shall endeavor to resolve your grievances within 30 (thirty) days from the date of receipt of such grievance.
18. CHANGES TO TERMS
We reserve the right to modify these terms & conditions at any time. Any changes will be effective immediately upon posting on our website.
19. EFFECTIVE DATE
These terms and conditions are effective as of 10/03/2025.
1Rule 4 of SDPI Rules, 2011.
2Section 9 of the DPDPA, 2023.
3 Rule 3:- Sensitive personal data or information of SDPI Rules, 2011.
44 This format will give a clear picture to users but I will require additional information to complete this list
5Section 5 and Section 6 of the DPDPA, 2023
6Section 6(4),(5) of DPDA, 2023
7Section 9 of DPDPA, 2023
8Rule 5(6) of SDPI Rules, 2023, Section 12 o DPDA, 2023
9Rule 5(2) of SDPI Rules, 2011. Preamble of the DPDPA, 2023 read with Section 4 of DPDPA, 2023.
10This clause protects companies from unnecessary paperworks, negotiation, and lawsuits.
11Section 15(b) of DPDPA, 2023
12Section 15(d) of DPDPA, 2023
13Section 13 of DPDPA, 2023
14Section8(7) of DPDPA, 2023
15Rule 5(6) (Proviso) of SDPI Rules, 2011.
16Rule 6(1) (Proviso) of SDPI Rules, 2011. Section 17(2) of DPDPA, 2023.
17Section 31 of the DPDPA, 2023
1812th and 13th clause is not mandatory but will help you when you’ll try to expand quickly
19Rule 5(9) of SDPI Rules, 2011 Section 8(10) read with Section 13 of the DPDPA, 2023.